Welcome to www.pretapousser.co.uk!
These terms and conditions outline the relationship between the company Prêt à Pousser and the customer. The terms and conditions remain valid for as long as they are live on the website www.pretapousser.co.uk. The customer acknowledges his acceptance of these terms and conditions by ticking the box "I accept the terms and conditions" before placing an order. The present terms and conditions take precedence over any other document unless otherwise expressed in writing from Prêt à Pousser.
Welcome to our terms and conditions!
You'll find all of your customer rights below...
Customer serviceFeel free to contact the Prêt à Pousser teams for all questions or comments:
Have a question?
Need a helping hand?
Contact us for any concerns
Photographs, videos, schemas, or drawings of Prêt à Pousser items are not binding and may differ slightly from the item received. Each item's characteristics are indicated in the item description. Prêt à Pousser reserves the right to modify the technical composition of items or to remove items from the catalogue without warning.
Our items are available as long as they're shown to be in stock on the website.
AvailabilityOur items and prices are available for as long as they appear on Pretapousser.do.uk unless otherwise indicated.
Every now and then, an item might go out of stock. If this happens, we'll let you know straight away.
PreorderCustomers may preorder certain items before those items are available in stock. Preorders should be completed just like any other order, but they will not be delivered until the date specified on the item page.
Why not pre-order?
Your items will be delivered on the date indicated.
To place an order at Pretapousser.co.uk, the customer must create an account either before or during the order process (by clicking "Create an account." Certain necessary information is required for order processing, therefore the customer must enter valid information. In the event of false or erroneous customer information, Pret à Pousser may not be held responsible for items that cannot be delivered. The customer may modify his personal information or view all available invoices at any time in his customer account.
Be sure to enter the correct address to avoid delivery delays.
Moving house? Don't panic!
You can change your address in your account whenever you like.
Order validationTo fill his order basket, the customer should select the desired quantities of each item, then validate by clicking "Add to basket." In the order basket, the customer may modify the quantities or return to the website. By clicking "Proceed to checkout," the customer may validate his delivery/billing address and delivery options. To pay and confirm the order, thecustomer must click "Place order." A summary will display the number of items, the delivery options, and the total cost. After payment, the customer will receive a confirmation e-mail with the order details. Prêt à Pousser will inform the customer via email of any potential stock rupture that could affect the order. Prêt à Pousser reserves the right to cancel any order from a customer who fails to respect the terms and conditions. The information entered by the customer at the time of the order is binding: Prêt à Pousser will not be responsible for any item that cannot be delivered as the result of incorrect customer information. Prêt à Pousser, a website intended for individual purchases, reserves the right to refuse bulk orders.
To place an order, just select the quantity, enter your address, pay online...and it's done!
DeliveryItems will be delivered by the selected carrier to the customer's address or to the specified collection point. In case of absence, parcels may be held by the carrier.
Receive your parcel at home, at work or at a collection point.
Items will be delivered to the address entered by the customer when the order is placed. Prêt à Pousser strives to deliver within 15 working days from the time the order is validated. Delivery times shown are estimates calculated according to the average order processing time.
You should receive your items after a maximum of 5 working days--an estimated delivery date will be shown when you place your order.
In case of delivery delay, we invite the customer to verify his order status online with the provided tracking number before contacting Prêt à Pousser. If the delay extends beyond one week from the estimate provided, the customer should contact Prêt à Pousser, who will then open an investigation with the carrier (estimates may vary by 1-3 weeks). If the item is located during the investigation, the parcel will be immediately delivered to the address entered by the customer at the time the order was placed. However, if the item is not located during the investigation, the carrier will deem the parcel lost, and Prêt à Pousser will send a replacement item (at the cost of Prêt à Pousser). If the delivery estimate is exceeded by 7 working days, except in the case of force majeure (transportation strike, natural disaster, etc.), the customer may cancel the order and request a refund. In such circumstances, the customer should send a registered letter to Prêt à Pousser within 60 working days from the estimated delivery date. In the event of force majeure (as determined by the French jurisprudence), Prêt à Pousser will not be held responsible for the delivery.
Prêt à Pousser is responsible for defects in conformity of the property to the Contract and hidden defects under the conditions provided for in Articles 1641 to 1649 of the French Civil Code and Articles L211-4 et seq. of the French Consumer Code. Guarantees Prêt à Pousser
If the Product is considered defective by Prêt à Pousser, Prêt à Pousser agrees to offer a promotional code (valid for 1 year) greater than or equal to the value of the defective product. Any delivery costs are to be paid by the customer. The promotional code issued by Prêt à Pousser as part of the Garantie Pousse is cumulative with current offers but not cumulative with other current promotional codes. Please contact the Customer Service Limitation of guarantee. Prêt à Pousser's warranty is limited to the replacement of the product recognized as defective and used in accordance with the product description. The Customer is required to submit photos of the Product so that Prêt à Pousser can conclude that the Product is defective.
In case of delivery delay, please first check your tracking number on the carrier's website.
If your parcel still doesn't arrive, please contact us so that we can make sure you AND your mushrooms are happy!
Cancellation and returns
Conforming with the French law L121-20-2 from the Consumer Code, the customer has a period of 7 working days to cancel an order without penalty, excepting delivery and return costs. This period begins at the moment the item is received. If the 7 day period expires on Saturday, Sunday, or a bank holiday, it will be extended to the following working day. In case of cancellation, the customer should contact Prêt à Pousser to make a return request. The customer must return the item intact in the original packaging with all accessories/instructions and the return label, customer information, and order number to the following address:
Prêt à Pousser
In the event of a return, Prêt à Pousser will reimburse the cost of the item as well as the delivery costs within 30 days from the time the return request is issued. The refund will be issued via the same payment method used to place the order.
If you don't receive your parcel 7 days after the estimated delivery date, you may cancel your order and make a return for a full refund.
Feel free to contact us for more information.
Prêt à Pousser items are produced and packaged with care. If, however, the item does not function correctly, the customer is invited to contact Prêt à Pousser for guidance.
Prêt à Pousser assumes responsibility for defects in compliance with French law (articles 1641 to 1649 in the Civil Code and articles L211-4 in the Consumer Code). If Prêt à Pousser deems an item defective, Prêt à Pousser will offer a standard item exchange at no cost to the customer. In the event of a faulty item, please contact Prêt à Pousser. This guarantee is restricted to items recognised as defective by Prêt à Pousser and applies only to items that were used as intended according to the item description.
Mushrooms a little finicky? Just let us know, we'd be happy to help.
If there's a big problem, we'll send you a replacement.
For any growing concerns, please contact us!
All prices on Pretapousser.co.uk are indicated in GBP (£) with all taxes included. The price shown on the item page excludes delivery charges, which are shown in the basket summary before checkout.
The price shown on the item page doesn't include delivery. You can review your order total in your basket before confirming.
The cost billed to the customer is the price indicated in the order confirmation e-mail sent by Prêt à Pousser. The total amount is due upon order validation. Credit card and Paypal will be accepted as payment methods. The order will not be validated until the payment has been received successfully. In the event of refused payment, the order will be cancelled automatically and the customer will be informed via email.
Our online payments are secured with SSL technology
AccountabilityPrêt à Pousser will not be responsible for any indirect damages that may result from a purchase. Go Grow Mushrooms should not be consumed raw. Prêt à Pousser denies all responsibility related to item consumption.
We are not responsible for any indirect damages resulting from the purchase or consumption of our items.
DisputesThese terms and conditions are subject to French law. In the event of disagreement relating to the present contract, the customer may contact Prêt à Pousser to reach an amicable solution before taking further action. The negotiation of an amicable solution will not interupt the deadlines for legal guarantees. If no amicable agreement may be reached, all dispute settlements will be referred to the Pontoise commerce courts.
Prêt à Pousser is a French company registered in Pontoise (RCS 791 893 662), with a capital of €50,000. Headquarters are located at the Parc Technologique de Montmagny, 26 rue des Sablons, 95360 Montmagny, France.
Contractual information is available in French. All elements of the Pretapousser.co.uk website (photographs, illustrations, logos, icons, etc.) are the exclusive property of Prêt à Pousser. These elements are protected by French and international law respecting authorship rights. Any reproduction (including partial reproduction) created without written permission from Prêt à Pousser is illegal and unauthorised. Failure to respect this restriction is counterfeit and will result in the appropriate legal penalties. Any use of the elements from Pretapousser.co.uk other than personal consulting (including public, commercial, or humour purposes) will be subject to legal proceedings.
Everything on this website belongs to us.
Please ask nicely for permission to use any of our materials.
The collection of certain personal information is required for distance selling, including the customer's:
- Street address: used to deliver the items purchased
- Telephone number: used by the delivery company and Prêt à Pousser customer service to follow the order
- Email address: used to communicate the order confirmation, invoice, and for customer service
This information allows the customer to easily browse the Pretapousser.co.uk website and to fully benefit from all of the website's offerings.
All customer bank information (including credit card number and expiry date) are encoded by SSL technology. This information may not be accessed by any third party.
The customer is informed that upon visiting Pretapousser.co.uk, a cookie may be automatically installed to his web browser. A cookie is a small file that does not identify its user but saves certain information relating to the user's web browsing. Cookies allow for website personalisation and tailored offers. Users may opt out of cookies by changing the settings of their web browser. Customers may modify their account information at any time at Pretapousser.co.uk, and they may request to access, modify, or delete their personal information by contacting Prêt à Pousser at the following address:
Prêt à Pousser customer service
We only ask for information that will be used to process your order.
You can access or change your information at any time in your account.
We don't have access to your bank details--and neither do any third parties.
You can always block cookies by changing your brower settings.
Contact us for any concerns regarding your personal data.